Al’s History with The Spa and Sauna Company
Al was a community favorite with hot tub owners in the Northern Nevada community. He worked as a concierge technician and delivery crew member in the community and was often specially requested by Northern Nevada hot tubbers. Over the years, he has held many positions within the delivery and service department. Most recently, he also worked as a lead delivery trainer, teaching new crew members how to care for hot tubs and handle them appropriately.
How We Feel About Al
“Al is like family to us,” said Shelley Clark, co-owner of The Spa and Sauna Company. “He is so caring and loyal. We hope he can rehabilitate quickly. He is loved by so many.”
Danielle Gaba, service scheduler at The Spa and Sauna Company, worked closely with Al on a daily basis, arranging schedules for Al and other concierge technicians. She said she often would rearrange the concierge schedule because hot tub owners always wanted Al to service their hot tub.
“Overall, he’s just a good person,” said Danielle Gaba, Spa and Sauna Service Scheduler. “He always thought of others.”
Al was always a positive influence in the showroom too. He made up nicknames for his co-workers, left them the occasional gift, and always had a smile on his face. His friendly demeanor put everyone at ease, co-workers and customers alike.
“Al was somebody who every day brought up morale,” Danielle said. “All the (other) techs looked up to him. He was a good trainer.”
Kevin Thompson, sales manager at The Spa and Sauna Company, worked with Al for over a decade.
“There’s nobody quite like Al,” Kevin said. “Everybody loves Al.”
Kevin explained that Al was very well respected by members of the community, customers and his co-workers, most likely because of his ability to connect with people and make them feel comfortable. He was an authority on what hot tub owners needed to keep their hot tub in the best possible shape, and he genuinely had their best interests at heart.
“I always say he’s like the best salesperson we’ve ever had. Al has a high-level of respect for the company and the company’s best interest, which translates to the customer having the best experience every time.”
Trish Ferris, general manager at The Spa and Sauna Company, had a special bond with Al. They developed a friendship over the years and as a display of their friendship, Al would even leave her favorite chocolates on her desk as a treat.
“I love him to pieces,” she said, smiling at the memory.
Everyone at The Spa and Sauna Company misses seeing Al every day, and his absence is felt by the community too.
How Nevada Hot Tubbers Feel About Al
Here are some of the reviews Spa and Sauna customers have made on our Yelp and Google My Business pages about Al over the years.
“Wife and I just received our spa from Reno Spa and Sauna company. The delivery team was excellent. There was no hesitation when they saw the old tub that needed removal (It has a gazebo built around it). Al, Anthony, Tony and Oscar all were professionals.”
“Purchased the 3x maintenance package with one being a total purge and so glad I did. The staff is wonderful with scheduling. Had Al come out twice, very friendly, knowledgeable and courteous. Al remembered my draining preferences and does a great job.”
“Installers Casey, Anthony, Al and Chris were very professional and did a great job. Thank you!!”
“Great team who handled delivery and answered all my questions — Casey, Anthony, Al and Austin.”
“The crew all introduced themselves when they arrived. They were polite, professional, had integrity in their work ethics. They not only showed respect towards us, but towards each other as they worked. This crew works well together. They represent The Spa and Sauna Company in the utmost professional mannerisms and are an asset to your company. Anthony, Casey, Al, Chris we cannot thank you enough.”
How You Can Help Al
Let’s all pitch in and help Al through this difficult time. To donate to Al’s recovery through the GoFundMe account The Spa and Sauna Company created for him, Click Here.
