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By Laura Varnon, Marketing & Special Projects Manager

The Spa and Sauna Co. won the 2024 Aqua 100 award from Aqua Magazine this year! The award recognizes the best pool and spa dealers in the industry. To date, over the past several years, 60 spa and pool dealers have won this award.

The Spa and Sauna Co. submitted a written application, photos, and a video, explaining its History, Core Philosophy, Customer Service, Store Design, Charitable Contributions and more. An independent panel of judges evaluated and selected this year’s winners.

Read Excerpts from Our Nomination Below

Spa and Sauna Co. History

The Spa and Sauna Co. has grown from a one shop location, originally in San Jose, California, to a business with six convenient showroom locations and several dedicated warehouses, serving Nevada and California.

The Roots at The Spa and Sauna Co. run deep. In fact, they go all the way back to the Early Days of the Portable Hot Tub Industry itself, with company co-owner Shelley Clark’s father, David Ingram. Back in 1976, in El Cajon, California, Ingram, one of the Pioneers of the Hot Tub business, started building one of the first Portable Spas. Since those early days in the Hot Tub business, we have taken pride in offering the Best Overall Customer Experience to our Hot Tub customers.

Shelley Ingram-Clark, David Ingram’s daughter, started with the family business in 1983. She has rolled fiberglass, worked in manufacturing, handled accounting and marketing, and later worked as a sales rep. She knows the hot tub industry inside and out.

Later, in 1999, the Ingram family sold Caldera Spas to one of the largest manufacturers of hot tubs today, Watkins Manufacturing, now known as Watkins Wellness. Watkins Wellness is The Spa and Sauna Company’s primary spa and swim spa manufacturer.

Scott Clark began working in the hot tub industry in the late 1980s, selling hot tubs at a Hot Spring Spa/Finnleo Sauna dealership in the Bay Area. In 1990, he opened his own store, in San Jose, called South Bay Spa and Sauna, marking the beginning of The Spa and Sauna Co. as it is known today.

Scott and Shelley met when Shelley visited his store as a sales rep. They married in 2000.

After a brief period working traveling spa shows, the family and business settled in the Reno area in 2002 and opened their first Reno area store together, The Spa and Sauna Shop.

Quick growth occurred between 2013 and the present, with new store locations opening every couple of years, initially in the Reno area, and later in different geographical regions serving California and Nevada.

• Reno Hot Spring Spas – Reno (2013)
• The Spa and Sauna Co. – S. Reno (2015)
• The Spa and Sauna Co. – Sparks (2017)
• The Spa and Sauna Co. – Santa Cruz (2019)
• The Spa and Sauna Co. – San Jose (2019)
• The Spa and Sauna Co. – Carson City (2021)
• The Spa and Sauna Co. – Las Vegas (2023)

These days, even with many convenient store locations and several warehouses to operate, you’re just as likely to find Scott moving hot tubs or setting the showroom floor, as you are to find him talking to team members or planning for future endeavors. It’s easy to see his passion for all parts of the hot tub industry.

Scott and Shelley’s children are involved in the business, too. Nick Clark participates in the hot tub industry, while Joey Clark is now the Service Technician Supervisor in Reno. Jacob Clark works within the service department in the Reno stores as well, and Carlee Clark stops in from time to time, but is still attending school.

Core Philosophy

The Spa and Sauna Company’s Core Philosophy is to Enhance our customers’ Space, Homes and Lives with the Premier Home Leisure and Wellness Products, while embracing innovative ideas, processes and technology and serving our customers with integrity, effectiveness, and competency.

Customer Service

Our entire team takes customer service seriously and we’ve won awards for it over the years.

We have a dedicated customer service team of two Customer Engagement Reps who follow up with our customers after their hot tub purchase to make sure they are having the best possible customer experience, from sales through delivery and into their ownership experience.

The Spa and Sauna Co. also receives many 5-star reviews from customers on Google.

Store Design

Our stores have a similar feel, regardless of which city you might be in. The layout of The Spa and Sauna Co. stores makes sure that dozens of hot tubs can be viewed at all times. Whether you are in a store in Reno, Sparks, Carson City, Las Vegas, Santa Cruz or San Jose, you can tell you are in a Spa and Sauna Co. store.

Team Philosophy

Our team follows the philosophy of Marcus Sheridan, “They Ask, You Answer.” We try to provide as much information about hot tubs as possible in the store, and through our website, blogs and video content.

Our marketing team has won many awards, including the Alice Cunningham Marketing Award from Caldera Spas and Hot Spring Spas two years in a row, including its inaugural year in 2019 and again in 2021.

Other Activities – Charitable Giving

Our team enjoys giving back to the community. This year we donated two hot tubs to veterans and a hot tub to a local Make-A-Wish child. We also participate as a Toys for Tots drop off location at many of our locations, sponsor local sports teams, and donate to organizations such as Big Brothers and Big Sisters and the Children’s Miracle Network, and more.

Since 2018, we have donated a total of six hot tubs to veterans through the Hot Tubs for Heroes program. Our entire team gets to vote on who those recipients will be, and appreciates the opportunity to support our local veterans.

Future Plans

We intend to continue to Enhance the Spaces of our customers’ homes for many years to come.

Our Enhanced Mission, Vision and Values

Our Mission is:  

To Enhance your Space, enhance your home and enhance your life with our unique selection of Premier Home Leisure and Wellness Products, offering an exceptional ownership experience. 

Our Vision is:  

To embrace innovative ideas, processes and technology to enhance the customer experience of all those we serve. 

Our Values are:  

To operate with integrity, effectiveness and competency to ensure an enhanced customer experience. 

Soaking in a hot tub before and after exercising helps heal sore muscles by using heat therapy.
Here are some reasons why we believe using your hot tub will help you prepare and recover from exercise, which is part of a healthy, wellness-based lifestyle.

• A short hot tub soak before exercising to help loosen up your muscles. You can also do some light stretching in your hot tub.
• A short soak after exercise will help you relax and jump-start the healing and recovery process. You might want to also do some stretching, or even take a short walk as part of your cool-down routine.

For more information and health tips to help you have the best workout possible, read the original article here on Hot Spring Spas’ official website. The original article was first published online at HotSpringSpas.com.

The opportunity for massage is one of the main reasons people buy hot tubs. The convenience of having massage options at home can be life changing.

There are some things to consider when selecting a hot tub with the best massage options for you.

You will want to make sure there are many jets, many different types of jets, and a powerful pump. You may also be looking for jets that can be aimed at different portions of your body for a head-to-toe massage experience.

For more tips on how to select the hot tub with the best massage options, read the original article here on Hot Spring Spas’ official website. The original article was first published online at HotSpringSpas.com.

You can be a hot tubber and still conserve water, whether it is for environmental or financial concerns. Most modern hot tubs are water-efficient. The FreshWater Salt System, is very water-efficient, requiring water changes only once a year.

Feel free to enjoy your hot tub and know you are that you are doing your best to help the environment as well. For more water conservation tips and to learn about the Freshwater Salt System, continue reading.

Read the original article here on Hot Spring Spas’ official website. The original article was first published online at HotSpringSpas.com.

You can be a hot tubber and still conserve water, whether it is for environmental or financial concerns. Most modern hot tubs are water-efficient. The FreshWater Salt System, is very water-efficient, requiring water changes only once a year.

Feel free to enjoy your hot tub and know you are that you are doing your best to help the environment as well. For more water conservation tips and to learn about the Freshwater Salt System, continue reading.

Read the original article here on Hot Spring Spas’ official website. The original article was first published online at HotSpringSpas.com.

By Laura Varnon, Marketing Coordinator

Let’s take a look at how having a hot tub impacts the value of your home. Hot tubs can be an investment for your property and can fit almost any budget. Hot tubs can be purchased for anywhere from $3,000 to $20,000.

But like any part of your home, how you care for it determines if it will have a positive effect on your home’s value, should you decide to sell it.

Hot Tubs at Permanent Residences

Portable hot tubs can be moved and for that reason may be considered personal property that can be taken with the homeowner when they leave the property. However, some homeowners decide to include their hot tub with the sale of their home.

Local Realtor Jim Forbus, of KRCH Realty in Reno, said about a quarter of the homes he sells have hot tubs that are sold with the house.

“A hot tub or spa, over a pool, is much more desirable,” he said, because you can use it daily and almost any time of the year.

He also has a hot tub at his own home.

Hot Tubs at Vacation Homes

Hot tubs are also very desirable at vacation destinations, which make up a large portion of the areas we serve, including Lake Tahoe and Santa Cruz.

Vacation homes with hot tubs are much more likely to be rented than those without, making a hot tub a worthwhile investment. In those cases, hot tubs certainly increase property or rental value.

Added Value

Here at The Spa and Sauna Company, we commonly work with realtors and homeowners who purchase a hot tub to feature at a property to add value.

Recently, we had a customer come in to purchase a used Hot Spring Spa for their Graeagle property.

He had a deck which had a hole in it, because he had removed a hot tub from it.

Upon trying to sell the home, a few potential buyers remarked that the deck would be great, if it had a hot tub in it. He came in and bought one, and not long after, the property sold.

Maintenance

Like anything, how you care for a hot tub will determine if it adds value when you sell the property and hot tub.

Forbus said he recently worked with someone who had a hot tub that not well maintained and decided to remove it before listing the property.

Even so, with the popularity of hot tubs, having the wiring available for a hot tub hook up can be a selling bonus too.

“It it’s nice, I definitely feature it,” he said, of hot tubs that come with homes he sells.

To wrap up, hot tubs can be a definite bonus when living in or selling a home. And should you need assistance with hot tub cleaning and routine maintenance, click here for more info. We’re happy to help.

By Laura Varnon, Marketing Coordinator

Let’s take a look at how having a hot tub impacts the value of your home. Hot tubs can be an investment for your property and can fit almost any budget. Hot tubs can be purchased for anywhere from $3,000 to $20,000.

But like any part of your home, how you care for it determines if it will have a positive effect on your home’s value, should you decide to sell it.

Hot Tubs at Permanent Residences

Portable hot tubs can be moved and for that reason may be considered personal property that can be taken with the homeowner when they leave the property. However, some homeowners decide to include their hot tub with the sale of their home.

Local Realtor Jim Forbus, of KRCH Realty in Reno, said about a quarter of the homes he sells have hot tubs that are sold with the house.

“A hot tub or spa, over a pool, is much more desirable,” he said, because you can use it daily and almost any time of the year.

He also has a hot tub at his own home.

Hot Tubs at Vacation Homes

Hot tubs are also very desirable at vacation destinations, which make up a large portion of the areas we serve, including Lake Tahoe and Santa Cruz.

Vacation homes with hot tubs are much more likely to be rented than those without, making a hot tub a worthwhile investment. In those cases, hot tubs certainly increase property or rental value.

Added Value

Here at The Spa and Sauna Company, we commonly work with realtors and homeowners who purchase a hot tub to feature at a property to add value.

Recently, we had a customer come in to purchase a used Hot Spring Spa for their Graeagle property.

He had a deck which had a hole in it, because he had removed a hot tub from it.

Upon trying to sell the home, a few potential buyers remarked that the deck would be great, if it had a hot tub in it. He came in and bought one, and not long after, the property sold.

Maintenance

Like anything, how you care for a hot tub will determine if it adds value when you sell the property and hot tub.

Forbus said he recently worked with someone who had a hot tub that not well maintained and decided to remove it before listing the property.

Even so, with the popularity of hot tubs, having the wiring available for a hot tub hook up can be a selling bonus too.

“It it’s nice, I definitely feature it,” he said, of hot tubs that come with homes he sells.

To wrap up, hot tubs can be a definite bonus when living in or selling a home. And should you need assistance with hot tub cleaning and routine maintenance, click here for more info. We’re happy to help.

By Laura Varnon, Marketing Coordinator

Hot tubs are great for relaxation, leisure, socialization and more. But did you know owning a hot tub and using it regularly can change your life?

By Laura Varnon, Marketing Coordinator

Hot tubs are great for relaxation, leisure, socialization and more. But did you know owning a hot tub and using it regularly can change your life?